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You have a question, We've got the answers!

Here are some of our FAQs. If you still can’t find what you’re looking for then contact us via email - hello@thewanderboxes.com and one of our experienced customer service advisors will get back to you as soon as possible.​

WHAT'S INSIDE MY WANDERBOX?

A WanderBox is created with the chosen city in mind. Each box will contain a bikini or swimsuit that has been designed with inspiration from the city. You will also receive a minimum of 4 beauty products or accessories sourced from businesses in the city itself! Our aim is to show off the destination's authentic products. You will also receive a booklet with product information, city tips, fun facts, a cocktail recipe and more! 

Psssst – don’t worry if you aren’t going to that particular city, our boxes are simply inspired by the destinations but can be used ANYWHERE the sun shines!

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CAN I SEE EXACTLY WHAT I WILL RECEIVE IN MY WANDERBOX?

For the most part – yes! When you are selecting your box you will see exactly what you will be receiving including images, descriptions and sizes of all the products. For those who love a surprise, we will keep one or two smaller items per box on the down low!

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WHAT SIZE ARE THE BIKINI/SWIMSUITS?

As we are a new business, the current sizes available are Small, Medium and Large. We hope to branch out to more sizes in the near future, so keep watching this space! For a more accurate description of the sizes we have, take a look at our size guide here.

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  • What is inside my WanderBox?
    A WanderBox is created with the chosen city in mind. Each box will contain a bikini or swimsuit that has been designed with inspiration from the city. You will also receive a minimum of 4 beauty products or accessories sourced from businesses in the city itself! Our aim is to show off the destinations authentic products. You will also receive a booklet with product information, city tips, a cocktail recipe and more! Psssst – don’t worry if you aren’t going to that particular city, our boxes are simply inspired by the destinations but can be used ANYWHERE the sun shines!
  • Can I see exactly what I will receive in my WanderBox?
    For the most part – yes! When you are selecting your box you will see exactly what you will be receiving including images, descriptions and sizes of all the products. For those who love a surprise, we will keep one or two smaller items per box on the down low!
  • What sizes are the bikinis/swimsuits?
    As we are a new business, the current sizes available are Small, Medium and Large. We hope to branch out to more sizes in the near future, so keep watching this space! For a more accurate description of the sizes we have, take a look at our size guide below:
  • Can I send someone a Wanderbox as a gift?
    Of course! Let us know in the notes section upon checkout that it’s a gift- We can even include a handwritten note.
  • Can I change or cancel my order?
    We ship our boxes on the 26th of each month, so if you would like to cancel or change your order, please ensure it is done on or before the 25th so we can process the changes. This can be done by emailing hello@thewanderboxes.com
  • My order is faulty or incorrect – What do I do?
    We sincerely apologize for any concerns with your order. Please email our friendly customer service team with your order number and problem and we will do whatever we can to resolve your issue. hello@thewanderboxes.com
  • Can I return and get a refund on my order?
    We do not offer returns, exchanges or refunds given on subscriptions, gift subscriptions or one-time purchase boxes for hygiene reasons. All orders are final and refunds are not given. Please check our detailed size guide section, which gives you full details to match your size.
  • Where do you ship?
    We are pleased to offer FREE worldwide shipping.
  • Where is my order coming from?
    We are based in one of the biggest international travelling hubs in the world – Dubai!
  • Where is my order?
    All orders are shipped on the 26th of each month and should arrive within 5 days after this. Please allow time for your box to arrive safely with you – it enjoys travelling too! If you would like further information, drop us an email at hello@thewanderboxes.com and we will do our best to give you an accurate shipping date.
  • What payment methods do you accept?
    We are partnered up with international payment gateway provider Stripe. We accept all cards plus PayPal at checkout. Payment installments and buy now pay later options will be available soon.
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